Support

How can we help?

Report a bug Opens an email with everything we need to find it. Ask a question About the game, a purchase, or anything else. Privacy and data requests See, correct or delete the data we hold about you.

The game

When does Fins of Fate come out?

We haven't set a release date yet. The game is in active development and we'd rather ship it right than ship it early. Ask to join a playtest and you'll be among the first to hear.

What devices will it run on?

Fins of Fate is coming to iPhone and iPad first. We're planning other platforms after launch, but we haven't committed to any yet.

How much will it cost?

We haven't announced pricing. When we do, it'll be on the Fins of Fate page and the App Store listing.

Do I need an internet connection?

Solo dives are being built to work offline. Online features, like playing with friends over the internet and ranked matches, need a connection.

The game is too hard. Is that a bug?

Probably not. Later worlds are meant to be tough. Try a different fish, spend scales on your skill coral, and look for armour that fits your fish. If something feels unfair rather than hard, tell us. That's useful feedback.

Playing together

How does co-op work?

Up to three fish can dive together. One player hosts and shares a party code; friends enter the code to join. The first fish through a door brings the whole party, and a teammate can revive you by staying close.

My friend can't join with the code.

Check that you're both on the latest version of the game and that the code was typed exactly. In playtest builds, party codes only work on the same Wi-Fi network. If it still won't connect, email us with both devices' models.

Is there PvP?

Yes: 1v1 and 3v3 matches, casual and ranked. Everyone gets equal stats in PvP, so it comes down to how you play.

How do I report another player?

Email support@mofghoul.com with their player name, when it happened and what happened. Screenshots help. We look into reports and act on the ones that break our rules.

Purchases

I was charged for something I didn't buy.

Purchases on iPhone and iPad are handled by Apple, so we can't see or reverse your payment details. You can request a refund from Apple at reportaproblem.apple.com. If something you bought didn't show up in the game, email us with your Apple receipt's order ID and we'll sort it out.

I bought something but it didn't appear.

Close and reopen the game first, then look for a restore purchases option in Settings. If it's still missing, email us with the order ID from your Apple receipt.

Can I use my progress on another device?

We're building account linking so your fish and progress follow you between devices. Until then, progress is saved on the device you play on.

Your account and data

What data do you collect?

As little as we can to run the game: things like your player ID, game progress, and crash reports so we can fix bugs. We don't sell your data. The full details are in our Privacy Policy.

How do I delete my data?

Email support@mofghoul.com from the address you want us to reply to, include your player name or ID (in Settings), and say you'd like your data deleted. We'll confirm it's you and delete it within 30 days. Uninstalling the game removes data stored on your device.

Is Fins of Fate for kids?

Our games are made for players 13 and older, and we don't knowingly collect personal information from children under 13. If you think a child has given us information, tell us and we'll delete it.

Does this website use cookies?

No. This site doesn't use cookies, ads or tracking scripts. Our hosting provider keeps standard server logs for security.

Playtests

How do I join a playtest?

Email us with the device you play on. We invite people in small groups as the game comes together, so it may take a while to hear back.

Can I share what I see in a playtest?

Each playtest invite says what you can share. If it doesn't say, please ask before posting screenshots or video.

Still stuck?

Write to us. A real person reads every message. We're a small team, so it can take a few business days.

Game help
support@mofghoul.com
Press and business
nathan@mofghoul.com
Hours
Monday to Friday, US Eastern time
Legal
Privacy Policy and Terms of Service